FAQs – Live Grund

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ALL FULL PRICED ITEMS: BUY 2 ITEMS, GET 1 FREE! (AUTO-APPLIED AT CHECKOUT)

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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5-9 business days.

International shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for domestic orders over $250.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

We do not have a warranty on our products at this time. If there is a manufacturing issue with your product you must let us know within 14 days of receiving your product to avoid additional costs to replace your item.

No we do not.

Visit our policy page for our full refund and return policy.
You must submit a request within 14 days of receiving your item for a refund and your item must be unused, unwashed, and have the original tags on for your refund to be approved.
Please visit our policies page for a full breakdown of our return and refund policy.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

The sheets are manufactured in Portugal.
The sheets have a 300 thread count.
Our sheets are sateen 100% organic cotton.

We recommend machine washing on a gentle or delicate cycle with cold water and natural, plant based laundry detergent; do not bleach or use fabric softener.
Tumble dry low and remove promptly.
The pocket depth of the fitted sheets is 15”.

The throws are manufactured in Portugal.
The throws are 500 GSM.
The material of the throw blankets is 100% organic cotton.

We recommend machine washing on a gentle or delicate cycle with cold water and natural, plant based laundry detergent; do not bleach or use fabric softener.
Tumble dry low and remove promptly.

The robes are manufactured in Portugal.
The robes are 400 GSM.
The material of the robe is 100% organic cotton.

We recommend machine washing on a gentle or delicate cycle with cold water and natural, plant based laundry detergent; do not bleach or use fabric softener.
Tumble dry low and remove promptly.

We recommend machine washing on a gentle or delicate cycle with cold water and natural, plant based laundry detergent; do not bleach or use fabric softener.
Tumble dry low and remove promptly.
The rugs are manufactured in India.

The Asheville bath rugs do not require a rug pad since they are non-slip. You may choose to use one on the Charleston and Puro rugs, but they are not required.
Asheville - 2900 GSM, Charleston - 1650 GSM, Puro - 2300 GSM.
Asheville - the pile height of the rug is 0.5”
Puro - the pile height of the rug is 0.75”
Georgetown - the pile height of rug is 0.4”
Charleston - the pile height of the rug is 0.3”