Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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Domestic shipping can take up to 5-9 business days.
International shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
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Yes, we offer free shipping for domestic orders over $250.
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Warranty & Repair
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We do not have a warranty on our products at this time. If there is a manufacturing issue with your product you must let us know within 14 days of receiving your product to avoid additional costs to replace your item.
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No we do not.
Returns & Refunds
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Visit our policy page for our full refund and return policy.
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You must submit a request within 14 days of receiving your item for a refund and your item must be unused, unwashed, and have the original tags on for your refund to be approved.
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Please visit our policies page for a full breakdown of our return and refund policy.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Sheets
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The sheets are manufactured in Portugal.
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The sheets have a 300 thread count.
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Our sheets are sateen 100% organic cotton.
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We recommend machine washing on a gentle or delicate cycle with cold water and natural, plant based laundry detergent; do not bleach or use fabric softener.
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Tumble dry low and remove promptly.
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The pocket depth of the fitted sheets is 15”.
Throws
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The throws are manufactured in Portugal.
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The throws are 500 GSM.
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The material of the throw blankets is 100% organic cotton.
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We recommend machine washing on a gentle or delicate cycle with cold water and natural, plant based laundry detergent; do not bleach or use fabric softener.
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Tumble dry low and remove promptly.
Robes
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The robes are manufactured in Portugal.
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The robes are 400 GSM.
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The material of the robe is 100% organic cotton.
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We recommend machine washing on a gentle or delicate cycle with cold water and natural, plant based laundry detergent; do not bleach or use fabric softener.
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Tumble dry low and remove promptly.
Rugs
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We recommend machine washing on a gentle or delicate cycle with cold water and natural, plant based laundry detergent; do not bleach or use fabric softener.
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Tumble dry low and remove promptly.
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The rugs are manufactured in India.
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The Asheville bath rugs do not require a rug pad since they are non-slip. You may choose to use one on the Charleston and Puro rugs, but they are not required.
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Asheville - 2900 GSM, Charleston - 1650 GSM, Puro - 2300 GSM.
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Asheville - the pile height of the rug is 0.5”
Puro - the pile height of the rug is 0.75”
Georgetown - the pile height of rug is 0.4”
Charleston - the pile height of the rug is 0.3”
