Organic Turkish Cotton Robe
If you purchased directly from our website www.livegrund.com and you received a product other than what you ordered or with a manufacturer's defect, you may return it in its original, non-washed condition for a refund or a replacement within 30 days of purchase.
We will either refund the purchase price of the product or send a replacement of equal value. Our policy is not to charge any restocking charges. However, the Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of Live Grund. Washed products, and products with a removed hangtag voids the 30 day return policy.
No refund or exchanges can be issued if a product is returned without proper approval and authorization. Have a return? Click here. We cannot accept returns after 30 days of purchase.
Grund orders are processed within 5-7 business days for standard delivery and 2-3 business days for expedited delivery. Orders ship from South Carolina, so please account for transit time to your address. Orders are shipped, same day or next day, guaranteed.
If you would like to avoid shipping costs, we offer free shipping on orders of $200 or more. Shipping rates are determined by our delivery carriers and generally range from $8.00-$12 for a small order, $15-$20 for a medium order and $25-$35 for a large order. Shipping charges are determined after discounts and before taxes. Grund uses both USPS and FedEx as methods of delivery.
Orders placed after 5:00 p.m. Friday through Sunday are shipped out on Monday. Customers are notified by email when their shipment is sent, delivered and initially ordered. When a product is ordered, the initial email contains an item number. If you have any questions about your shipment and would like to contact customer service, please have that order number available so the customer service team can better assist you.
If you would like to contact customer service about an order, send an email to firstname.lastname@example.org. If you choose to email customer service, please include your order number within your message so our team can better assist you.
The GRUND Promise
Sustainability starts with durability - it’s a pledge we take seriously. In everything we touch, from the cotton farms to the sewing machines, quality is our priority. As a family operation with 30+ years of sustainable business it is our promise to leave a healthy environment for our descendants.
We believe that what’s good for the planet is good for our customers. That’s why you won’t find pesticides in our cotton and all our products are built to get better with time. In fact, we back everything we make with a 5 year warranty as our pledge to manufacturing for the long-term.
I've been buying Grund high quality...
I've been buying Grund high quality bath rugs for years because they are so lush and attractive while still being easily washable and long lasting. Highly recommend!
These bath mat products are workhorses
These bath mat products are workhorses! We have had them in 2 very busy guesthouses for a few years now; they are machine washed over 40 times a year & they still look & feel great. So, finally, I just bought them for my personal home. Why did I wait so long!?
Excellent service and product!
I was worried that the new rug would not match the other rugs in the bathroom but it is a perfect match. My order was processed quickly and sent out in a timely manner. Thank you!
Thank you for a beautiful bathroom rug
Thank you for a beautiful bathroom rug; so thick and soft. We love it! We were also impressed at how quickly we received it.