Warranty and Registration

Thank you for purchasing a GRUND® product for your home. We appreciate your support for our products and always strive to ensure you are 100% satisfied with your purchase. Should you have any questions or concerns, please visit us on the web at www.grundamerica.com or email us at customerservice@grundamerica.com.

Important Care and Use Instructions:
All GRUND ® Products are machine washable. We recommend machine washing on a gentle or delicate cycle with cold water and natural, plant based laundry detergent; do not bleach or use fabric softener. Tumble dry low and remove promptly. In the case of loose ends or pulled loops, please clip with scissors; do not pull. Do not wring by hand as this may damage the fibers. Shake after drying to keep the product soft and resilient. As a recommendation for our bath rugs, insert the rug into a pillowcase when washing for the first time. This will prevent any loose fibers from the washing machine filter. After washing a few times, the mat will stop losing fibers.

We do not recommend using whiteners, as bleaching agents may diminish the brilliance and depth of the high quality fibers we use; when needed, use only non-chlorine bleach. Line dry, or tumble dry low and remove promptly. Fabric softeners and dryer sheets reduce the absorbency of cotton textiles and are not recommended.

We always strive to exceed your expectations and want to ensure that you are 100% satisfied with your purchase. GRUND ® America LLC warrants this product to be free from defects in workmanship and material, under normal conditions, for a period of five years from the date of purchase. In order to received our best in class warranty, you must register your GRUND ® products on our website at www.grundamerica.com/register within 60 days of purchase. This warranty extends only to the original purchaser and is not transferable. GRUND ® America LLC obligation under the warranty is limited to replacing or repairing at our option. Replacement shipping will be the responsibility of the purchaser. This warranty does not cover damage due to abuse, misuse, and improper usage. Our products are intended for home use only. Failure to follow the instructions may void the warranty.

If you purchased from one of our retail partners: Please contact the place of purchase for their return policy. If you feel you have a defective product, please contact us directly by emailing us at customerservice@grundamerica.com.
Returns & Exchanges: If you purchased directly from our website www.grundamerica.com and you received a product other than what you ordered or with a manufacturers defect, you may return it in its original, non-washed condition for a refund or a replacement within 30 days of purchase. We will either refund the purchase price of the product (less any shipping charges) or send a replacement of equal value. Our policy is not to charge any restocking charges. However, the Purchaser is responsible for all shipping charges for returns and replacements not attributable to warranted defects or mis-shipment on the part of GRUND America LLC. Washed rugs and rugs with removed hangtag voids the 30 day return policy. Please note, before returning ANY product, please email us at customerservice@grundamerica.com to obtain a RA (Return Authorization) number. No refund or exchanges can be issued if a product is returned without proper approval and authorization. Please be sure to include your return contact information and a copy of your original receipt. We cannot accept returns after 30 days of purchase.

Limited Warranty: GRUND America LLC warrants to the original purchaser of this product (“purchaser”) that the product shall be free from defects in materials and workmanship under normal use and service (the “limited warranty”) for a period of five (5) years from date of purchase. “Normal use and service” means that the product is used in an indoor residential environment in accordance with the care instructions provided with the product. Any use outside of the intended use may void the warranty. This Limited Warranty is valid to original Purchaser only. This Limited Warranty does not cover freight cost or damage due to misuse or improper usage. Our products are intended for home use only. Failure to follow the care instructions may void the warranty.

Please note, before returning ANY product, please email us at customerservice@grundamerica.com to obtain a RA (Return Authorization) number. Please be sure to include your return contact information and a copy of your original receipt. All mats will be returned at purchaser’s expense to GRUND America LLC. for warranty evaluation.

All bath and area rugs have a raised surfaces when place on a floor. Any raised surface could be a trip hazard and care should be taken while stepping on, off, or over the mats. In addition, any wet surface could be slippery and extra caution should be used.

This warranty give you specific legal rights. These rights vary from state to state. GRUND America LLs’s sole responsibility is for defects in the product and is limited to the replacement of the product with a product of equal value or the actual purchase price of the individual product. GRUND America LLC will not be liable for special, incidental, or consequential damages arising from the use of GRUND America LLC products.

Private Policy:
This Privacy Policy Statement sets forth the privacy policy pertaining to this site, www.grundamerica.com. By using this site, you are agreeing to the terms set forth in this Privacy Policy Statement. For other terms and conditions that apply to your use of the site, please review our Legal Statement.
For purposes of this Privacy Policy Statement, “Personal Information” means any information by which you can be personally identified, and includes your name, your address, your telephone number, your e-mail address and the like. Some site pages may request Personal Information in order to help GRUND America serve you more effectively. GRUND America collects personal information only when you voluntarily submit such personal information to us, such as when placing a product order through the site.
For each visitor to the site, our web servers automatically recognize information regarding the visitor’s domain name (or that of the visitor’s access provider). Regardless of the purpose for which it is submitted, it is GRUND America’s policy to maintain all personal information as confidential, and to use such personal information only for the following purposes:

  • for the specific purpose for which it was volunteered (example, to complete a product purchase etc.)
  • to improve the content, appearance and utility of the site
  • to track our visitors’ use of the site for internal market research
  • to notify our visitors of updates to the site

The GRUND America website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites. Users can opt out of receiving targeted advertising by visiting the DAA opt-out site at www.aboutads.info or the NAI opt-out site at networkadvertising.org/choices, or for those in Europe, the EDAA opt out site at youronlinechoices.eu. By visiting the GRUND America website, third parties (suck as AdRoll) may place cookies on your browser for targeted advertising purposes. IP addresses, cookie identifiers, website activity are collected for targeted advertising. This data may be used by third parties (such as AdRoll) to target advertising on other sites based on your online activity.
It is GRUND America’s policy to keep personal information only for so long as needed for such purposes. At any time, you may obtain a summary of the personal information on record with GRUND America, which has been collected about you via this site. Except for personal information we need to complete your purchase of products, you may request at any time that GRUND America does dispose of any or all personal information about you. In addition, at any time you may request: (i) that GRUND America correct any such personal information; or (ii) that such personal information not be provided to third parties; or (iii) that such personal information be removed from GRUND America’s marketing databases. To make any request described above, send an e-mail to customerservice@grundamerica.com or write to us at GRUND America, 616 Matthews Mint Hill Road, Suite G, Matthews, NC 28105. When contacting us, please be sure to provide us with your exact e-mail address, name, address and/or telephone number(s) so we can handle your request correctly.

GRUND America reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes. Your continued use of this site following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.

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